Terms of Service

Effective Date: 12 June 2026

About LVLUP Health

LVLUP Health is a wellness and performance supplement brand operated by Kyana International Limited.

For clarity:

• LVLUP Health is the trading name and brand presented on our website, products, and marketing materials.
• Kyana International Limited is the legal entity that processes orders and payments and may appear on invoices, receipts, credit card statements, and bank statements.

By accessing our website or purchasing products from LVLUP Health, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies published on our website.

Eligibility

By using this website or purchasing products from LVLUP Health, you confirm that:

• You have the legal capacity to enter into a binding agreement.
• You are at least 18 years of age, or the age of majority in your jurisdiction if higher.
• The information you provide is accurate, current, and complete.
• You will use our products in accordance with all applicable laws and regulations.

Product Information & Health Disclaimer

LVLUP Health products are dietary supplements intended to support general wellness and performance.

Information provided on this website, through customer support, social media, educational content, podcasts, emails, webinars, videos, or other communications is provided for general educational purposes only and is not medical advice.

LVLUP Health products are not intended to diagnose, treat, cure, or prevent any disease.

Statements made regarding LVLUP Health products have not been evaluated by the United States Food and Drug Administration (FDA) or other regulatory authorities unless expressly stated.

You should consult a qualified healthcare professional before using any supplement, particularly if you are pregnant, breastfeeding, have a medical condition, are taking medication, or have concerns regarding suitability.

Individual results may vary.

Customers are responsible for ensuring that products purchased from LVLUP Health may be legally purchased, imported, possessed, and used within their jurisdiction.

Orders & Payments

All prices are displayed in United States Dollars (USD) unless otherwise stated.

LVLUP Health reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Correct pricing, product description, inventory, or system errors.
• Decline transactions where fraud, abuse, regulatory concerns, payment concerns, or policy violations are suspected.
• Suspend or restrict customer accounts where misuse of services is identified.

Orders are not considered accepted until payment has been successfully processed and accepted.

LVLUP Health reserves the right to limit, refuse, cancel, or suspend orders where products are unavailable, pricing errors occur, payment authorisation cannot be obtained, or legal, regulatory, operational, or risk-management concerns arise.

Purchases made through LVLUP Health may appear on credit card statements, bank statements, invoices, or receipts as "Kyana International Limited". This reflects the legal entity operating LVLUP Health.

Shipping, Returns & Refunds

Shipping, delivery, customs responsibilities, Shipping Protection, returns, refunds, replacements, store credits, and customer resolutions are governed by our separate Shipping Policy and Returns & Refunds Policy.

Customers are responsible for reviewing these policies before placing an order. Customers are responsible for ensuring products are legal to purchase, import, possess and use within their jurisdiction.

LVLUP Health is not responsible for customs delays, import restrictions, inspections, duties, taxes, seizures, refusals, destruction of goods, or other actions imposed by customs authorities, regulatory agencies, or government bodies.

Customers are solely responsible for ensuring that products purchased from LVLUP Health may be legally purchased, imported, possessed, and used within their jurisdiction and for complying with all applicable laws, regulations, duties, taxes, inspections, and import requirements.

Affiliate Program

Participation in the LVLUP Health Affiliate Program is subject to separate affiliate terms and conditions.

LVLUP Health reserves the right to approve, refuse, suspend, modify, or terminate affiliate participation at its discretion.

Affiliates must comply with all applicable laws and advertising regulations and must not make false, misleading, therapeutic, medical, or unapproved claims regarding LVLUP Health products.

User Reviews & Submitted Content

By submitting reviews, testimonials, comments, photographs, videos, social media content, or other materials to LVLUP Health, you grant LVLUP Health a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, publish, modify, distribute, display, and promote such content for marketing, promotional, educational, and business purposes.

You represent that you own or have permission to submit such content.

LVLUP Health reserves the right to remove content that is misleading, offensive, unlawful, defamatory, abusive, fraudulent, or otherwise inappropriate.

Intellectual Property

All trademarks, trade names, logos, branding, product names, formulations, graphics, website content, educational materials, videos, images, documents, text, software, and other intellectual property displayed by LVLUP Health remain the property of Kyana International Limited or its licensors.

No content may be copied, reproduced, distributed, modified, republished, transmitted, exploited, or otherwise used without prior written permission from LVLUP Health.

Fraud, Abuse & Chargeback Protection

LVLUP Health reserves the right to refuse service, cancel orders, suspend customer accounts, limit future purchases, withhold promotional benefits, or take reasonable action where fraud, abuse, misuse of promotions, excessive refund requests, suspicious purchasing activity, or payment disputes made in bad faith are suspected.

Nothing in this section limits a customer's legal rights under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, LVLUP Health's aggregate liability arising from any claim relating to products, services, website use, transactions, or customer interactions shall not exceed the amount paid by the customer for the product giving rise to the claim.

LVLUP Health shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or loss-of-profit damages arising from the use of its products, website, services, content, or communications.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable law.

Force Majeure

LVLUP Health shall not be responsible for delays, interruptions, or failures to perform arising from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labour disputes, transportation interruptions, supply chain disruptions, customs actions, governmental actions, power outages, telecommunications failures, cyber incidents, or other force majeure events.

Dispute Resolution

The parties agree to first attempt to resolve any dispute through good-faith discussions before commencing formal legal proceedings.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.

Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the courts of Hong Kong, unless otherwise required by applicable consumer protection laws.

Company Information

Kyana International Limited

Registered Address:

2301, 23/F, Bayfield Building
99 Hennessy Road
Wan Chai, Hong Kong

Operating Address:

Room 14, 2/F, Eton Tower
8 Hysan Avenue
Causeway Bay, Hong Kong

Updates to These Terms

LVLUP Health may update these Terms of Service from time to time.

The most current version will always be published on our website and will take effect upon publication.

Continued use of the website or purchase of products after any updates constitutes acceptance of the revised Terms.